General FAQ

  1. Holiday Support Schedule 2019

  2. Managed Missions Integration

  3. Why is my web browser showing up as 'Not secure' when using REACH?

  4. How do I switch from a trial account to a full account?

  5. How do we change our plan level?

  6. What's the difference between full donor management and basic donor management?

  7. Can I allow certain admins access to only certain areas in REACH?

  8. Can we customize our 404 page not found error page?

  9. How do I use your Retainer Service?

  10. What is the Projects module?

  11. What is the Pages module?

  12. What is the Places module?

  13. How do I hide a Place or location from showing on our public site?

  14. How do I update our main image and team images?

  15. How can REACH help with mission trips?

  16. Where can I add my Facebook Pixel code?

  17. How do I delete a supporter, sponsorship or sponsorship type?

  18. How do I update my REACH menu?

  19. Can we sort our items (donation categories, places and projects) in REACH?

  20. What's the difference between a Supporter Group and a Supporter Segment?

  21. What is the External Reference ID?

  22. How does the 'Mark as Current' option work?

  23. How do I update the Copyright date at the bottom of my site?

  24. How do I set up a form?

  25. Can we add a privacy policy page to our site?

  26. What is recorded under a supporter's activity tab?

  27. I'm having trouble logging in. Can you help?

  28. Why am I not seeing an Upload button to add a photo?

  29. What is the REACH Index and how is it calculated?

  30. Can I use my own domain name with REACH?

  31. How do I set up our online store to sell our products?

  32. What is the preferred browser to use with REACH?

  33. How can I update my logo link?

Feedback and Knowledge Base