REACH Support

Knowledge Base

  1. API Documentation 

    1. RESTful API
    2. Read-Only API
  2. Campaigns FAQ 

    1. Can a donor make an anonymous campaign donation?
    2. Can a supporter start a campaign?
    3. How do I remove 'Start a Campaign?'
    4. Can I hide the donors list on a campaign page?
    5. What happens with recurring donations on Campaigns?
  3. Communication FAQ 

    1. How do Conversations (messages) work?
    2. Can we tell if an email is been blocked from the REACH system?
    3. How do I customize a failed recurring donation email?
    4. How do I start and stop using Conversations (Messages)?
    5. How do we stop email notifications to our supporters?
  4. CSS Styling FAQ 

    1. How do I change the sponsorship number listed?
    2. Can I make updates to the donation page?
    3. Can we hide the 'Send a Gift' option?
    4. Can we hide the Cancel button next to My Sponsorships?
    5. Can we remove the 'Make a Recurring Donation' check box?
  5. Donations FAQ 

    1. How do I update my Donation Form Page?
    2. What is a 'Skipped' donation?
    3. Why is a donation marked as 'Incomplete?'
    4. How do I make a custom donation button?
    5. How are pledges accounted for in REACH?
  6. Donor Portal FAQs 

    1. How Should We Update Our Menu For the New Supporter Profile?
    2. How Does a Supporter Update Their Profile (Contact Information, Photo, etc.)?
    3. How Does a Supporter Update Their Payment Information?
    4. How Does a Supporter Start a Fundraising Campaign?
    5. How Can We Hide the "Your Campaigns" Section?
  7. Email Templates FAQ 

    1. What is each email template used for?
    2. How do we customize our email and mail merge templates?
    3. How do I generate mailing labels for all my supporters?
    4. Can we use custom fonts in our Email/Mail Merge templates?
    5. Can I create a custom email template?
  8. General FAQ  

    1. When do you release new software updates?
    2. Holiday Support Schedule 2020
    3. Managed Missions Integration
    4. Why is my web browser showing up as 'Not secure' when using REACH?
    5. How do I switch from a trial account to a full account?
  9. Getting Started 

    1. Start-Up Packages
    2. New Admins: Start Here
    3. Setup Checklist
    4. How do I add my organization's details (Name, Email, Website, Address, Plan, Payment)?
    5. How do I add our admins?
  10. How To Videos 

    1. General Account Settings
    2. Portal Setup
    3. Mail Merge and Email Templates
    4. Setting Up Text To Give
    5. Admin Dashboard
  11. Imports FAQ 

    1. How do I import my sponsorships?
    2. How do I import my supporters?
    3. How do I import my donation history?
    4. How do I import images to my sponsorship album?
    5. Can I import multiple email addresses for a supporter?
  12. Int'l Based Organizations 

    1. Int'l-Based Organizations Overview
    2. Multi-Currency
    3. How does REACH work with GDPR?
    4. Does REACH have a Gift Aid option?
    5. Can we update the date format in our Admin Console?
  13. Online Demo Recordings 

    1. REACH Online Demo Recordings
  14. Payments FAQ 

    1. What payment gateways work with REACH?
    2. Can I use Stripe and accept ACH/EFT payments?
    3. Does REACH Support 3D Secure and SCA payments?
    4. Why are my refunds not showing up in REACH?
    5. Will a free PayPal account work with REACH?
  15. Sponsorships FAQ 

    1. How do I setup Sponsorship and Share Types?
    2. How do I set up multiple sponsorships to charge as one transaction?
    3. A Sponsorship has left our program, how do I update the Supporter?
    4. How do I fix a recurring sponsorship that was set up incorrectly and is now showing as past due?
    5. How do I modify individual sponsorship amounts? (donor wants to give over or under amount)
  16. Supporters FAQ 

    1. How do donors login to their REACH account?
    2. How do I change a password for a supporter?
    3. How do I email all supporters?
    4. How do I update my supporters payment information?
    5. How do I unsubscribe someone from REACH?
  17. Text to Give FAQ 

    1. How do I set up a text blast to a specific group?
    2. Can I request a donation via text message from all my supporters?
    3. Are there any fees for Text to Give?
  18. Theme Design 

    1. Themes Overview
    2. Themes Design Overview
    3. How do I check my Theme and Update to a New Theme version?
    4. Quartz Version 2.0 Theme Overview
    5. (Deprecated) Quartz Version 1.0 Theme Overview
  19. User Guide 

    1. Demo Videos
    2. Sponsorships
    3. Campaigns
    4. Donations
    5. Supporters
  20. All articles 

    1. Demo Videos
    2. RESTful API
    3. How do I set up a text blast to a specific group?
    4. General Account Settings
    5. REACH Online Demo Recordings
    224 articles 

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