REACH Feedback Forum

Welcome to the REACH Feedback Forum. Feel free to add any ideas that you think could make your job easier and REACH even better product. We are striving every day to build the easiest-to-use product on the market.

  1. Failed transactions

    When I run the Failed Transaction report for a certain date range I get
    every transaction that failed. We follow up on failed transactions and get the donor to update the card. As a result, many of the failed transactions are not "failed" anymore, but have current recurring donations. It would be very labor intensive to go through each record! Adding an additional column in the report showing last donation date will help filter out the ones that have updated the card.

    6 votes
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  2. Additions to soft sponsorships:

    Love the soft sponsorships! A few more changes that would be helpful would be:


    1. If we could see soft sponsors from within a child's profile? I know you can go into the soft sponsors profile and see the soft sponsorship listed there, but it would also be helpful to see the soft sponsors name in the child's profile.


    2. The option to allow multiple soft sponsors for one sponsorship (like if Grandma wanted to gift one sponsorship to her two grandsons).


    2 votes
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    0 comments  ·  Sponsorships  ·  Flag idea as inappropriate…  ·  Admin →
  3. Create a custom QR code for each sponsorship

    It would be great to have the ability to have a custom QR code for each sponsorship that could be printed in a mail merge template. The QR code could link to the sponsorship's page, making it easy to access their page.

    4 votes
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    1 comment  ·  Sponsorships  ·  Flag idea as inappropriate…  ·  Admin →
  4. Adding a File-Browser Style Media File to use for Albums, Sponsor Profiles

    It would be extrememly helpful if we could upload a bunch of pictures to the a file browser style Media File within REACH, and then be able to "pull" those into individual profiles. We have Ugandan staff, with inferior connectivity managing many of our sponsor profiles. It would be extraordinarily helpful to be able to edit and download a bunch of photos, and then have our local staff be able to access those photos and attach them to profiles. Sending them to an outside source, like Dropbox, to download find and download them to their computers and then upload to…

    19 votes
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    1 comment  ·  Sponsorships  ·  Flag idea as inappropriate…  ·  Admin →
  5. Anonymous

    I would really like to see the option for a donor to give anonymously.

    1 vote
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  6. 2 votes
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  7. Admin-Assisted Conversations (2-Way)

    For non-computer literate sponsors, we offer the opportunity to send correspondence on their behalf. However, REACH does not allow admin (our staff) assisted conversations from the sponsor to the child - only from the child to the sponsor. This is due to the fact that REACH was originally designed as an online sponsorship solution ONLY. However, we don't put these qualifications on people who wish to sponsor our children. We'd like to be able to support consistent conversation activity between sponsors and children whether they are computer literate or not. Conversations create stronger engagement and longer sponsorship relationships.

    2 votes
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    0 comments  ·  Sponsorships  ·  Flag idea as inappropriate…  ·  Admin →
  8. add non tax deductible check box to batch donations please

    When adding batch donations there is currently no option to add them as non tax deductible.

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. bulk import photos for updating sponsorships

    We update the kids' photos every year. This is very slow because we have to upload each one individually. It would be great to be able to upload them all at once, then match each photo with the child to replace their old photo.

    1 vote
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    0 comments  ·  Sponsorships  ·  Flag idea as inappropriate…  ·  Admin →
  10. Video acknowledgment tool to send supporters a video thank-you message

    Include a video acknowledgment tool to engage donors with a simple thank you message. The use of video increases engagement. Make it simple to create thank you videos directly from smartphones.

    1 vote
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  11. Import file

    It would be helpful to see a column on import template for field source, like System or Custom. Also, for Sponsorships have tabs for each sponsorship type and the fields applicable to them

    1 vote
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  12. Recurring Tasks

    I send out quarterly reminders to delinquent donors, but I have donors that request reminders throughout the year, whether it be monthly, annually, or bi-annually, etc. I set tasks up in donors accounts to remind me to send the reminder, and it would be really helpful if there was an option to make the task recurring so that I don't have to set up a new task for each reminder.

    4 votes
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  13. A Sponsorship Summit

    There are no classes at the local community college on how to do sponsorship, right? We research and figure it out as we go! As an NPO with more than 800 sponsored children so far, we often wish there were opportunities for fellow organizations within the REACH family to come together, share ideas, failures/successes, fellowship and more. Like a 1 or 2 day conference. What about you?

    1 vote
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    0 comments  ·  Sponsorships  ·  Flag idea as inappropriate…  ·  Admin →
  14. Provide service within REACH to scrub database against USPS current database.

    Provide service within REACH to scrub supporter lists against the USPS current address list. Then once the list is scrubbed, provide the report to the client showing the names of supporters whose addresses have changed, with the latest address that USPS
    has for them. Then supporter's address can be updated manually from there.

    3 votes
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  15. Customizable fields in email sponsor reports

    I would like to email sponsors that need to renew the supporter name, the sponsorship name and share, and the amount due. This can be done in Mail Merge using a mail merge template but no one mails letters anymore. We need this to be in an emailable format.

    2 votes
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  16. I would love to see REACH create an Mobile App to upload information

    It would be great to have a mobile app to quickly upload information.

    2 votes
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  17. custom donation fields

    As we continue to switch our historical data into this database, it would be useful to import with more flexibility regarding "Payment Type" on donations.

    6 votes
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  18. Session Time out warning

    We have had multiple donors who have lost letters they were writing in the conversation area, because of the way the session time out is set up. I understand that we can't really update or lengthen this time, but is there a way that you can populate a warning that the time available has passed? Something that pops up with wording such as "For security reasons and protection of data, your session has expired."

    0 votes
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    0 comments  ·  Sponsorships  ·  Flag idea as inappropriate…  ·  Admin →
  19. Check / Cash payment processing, products & all

    Payment for products by cash or check; an Admin user needs to be able to process them. Add this feature.

    An Admin user needs to be able to process all types of payments from all sources. Cash and checks are still quite common, and there is no reason this shouldn't be standard in admin processing of receivables.

    1 vote
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  20. Restriction of updating record

    There should be a restriction when updating the donors name in the record/ system by the donor themselves. good example for this,someone donated online and use existing email address, then the existing record will be automatic updated. where in fact they are different person and just using same email.

    3 votes
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