Emails to you leave the REACH system at the same time as your copy or blind copy email. After the emails leave the REACH system, something is likely stopping it from getting to you. Please note that it can take up to an hour to receive emails from the REACH system.
- Check your Spam and Junk folders to ensure the email is not there.
- On the left-hand side of your Admin Console, click on Communication > E-Mailings.
If it was sent correctly, the email will show the date and time and the intended recipients.
- Verify that you did include yourself in the CC or BCC field of the e-mail.
-If you have checked all of the above and have not received the email, we do suggest following up with your supporter to ensure they received the email.