How do we change our plan level?

We would like to change our plan level. How do we do this? 

REACH offers several different plan levels to meet your organization's needs and budget requirements. You can review them here: https://app.reachapp.co/signup

You can change your plan at any time. Here's how:

- Go to Settings > Account Settings
- Next to the Plan field, select your new plan from the drop down box
- Click Save Changes

Note:
- Once changed, the new plan level will take effect immediately and will be reflected on any upcoming invoices. 
- Many organizations choose to upgrade their plan level when the amount saved on processing fees is more than the cost of their monthly plan. 
-If you downgrade your plan, i.e. move from Pro Plus, Pro, Essentials to Sponsorships or Campaigns, you will no longer have access to some of your data and the functionality under your supporter pages will change as you will be moving from a Full Donor Management Plan to a Basic Donor Management Plan. You can review those differences here: http://www.reachapp.co/donor-management-software










General FAQ

  1. Holiday Support Schedule 2019
  2. Why is my web browser showing up as 'Not secure' when using REACH?
  3. How do I switch from a trial account to a full account?
  4. How do we change our plan level?
  5. What's the difference between full donor management and basic donor management?
  6. Can I allow certain admins access to only certain areas in REACH?
  7. How do I use your Retainer Service?
  8. What is the Projects module?
  9. What is the Pages module?
  10. What is the Places module?
  11. How do I hide a Place or location from showing on our public site?
  12. How do I update our main image and team images?
  13. Where can I add my Facebook Pixel code?
  14. How do I delete a supporter, sponsorship or sponsorship type?
  15. How do I update my REACH menu?
  16. Can we sort our items (donation categories, places and projects) in REACH?
  17. What's the difference between a Supporter Group and a Supporter Segment?
  18. What is the External Reference ID?
  19. How does the 'Mark as Current' option work?
  20. Can I stop some of the emails and notifications I am receiving?
  21. How do I update the Copyright date at the bottom of my site?
  22. How do I set up a form?
  23. Can we add a privacy policy page to our site?
  24. What is recorded under a supporter's activity tab?
  25. I'm having trouble logging in. Can you help?
  26. Why am I not seeing an Upload button to add a photo?
  27. What is the REACH Index and how is it calculated?
  28. Can I use my own domain name with REACH?
  29. How does REACH work with GDPR?
  30. How do I set up our online store to sell our products?
  31. What is the preferred browser to use with REACH?

Feedback and Knowledge Base