What is each email template used for?

REACH emails are automatically sent from the system to Supporters for various activities.

The following emails are sent based on supporter interaction with REACH at the time the interaction takes place. These emails can be edited in the Email Templates under Settings.

- New Sponsorship - sent when a supporter creates a new recurring donation to a sponsorship
- New Donation - sent when a supporter creates a donation
- New Campaign - sent when a supporter creates a new campaign
- Campaign Funded - sent when a campaign a supporter created is fully funded
- Conversation Update - sent when there is a reply/update to a conversation a supporter initiated
- Honoree Note - sent to a Honoree email address if provided by the supporter giving a donation   

The Following Email is sent based on supporter interaction With REACH at the time the interaction takes place. This email use the Default Supporter Email template in the Accounts Email Templates under Settings:

- Cancelled Recurring Donations - sent when a supporter cancels a recurring donation / sponsorship or when the Ends On date set by an admin has been reached.

The following emails are sent by the system once a day as needed, usually early in the morning. 

- Daily Supporter Update - based on information updated such as messages, albums, etc. tied to sponsorships, projects, and places the supporter donates towards. Uses the Daily Supporter Update template.
- Failed Transaction - sent when a recurring transaction payment fails. Uses the Failed Recurring Donation Email template.
- Credit Card Expiration - sent one month before an expiration date is reached on a credit card on file. Uses the Default Supporter Email template.

The Following Emails are sent based on Admin interactions with a Supporter’s account and are sent at the time the interaction takes place. These emails use the Default Supporter Email template in the Email Templates under Settings:    
- Cancelled sponsorship - sent when an admin cancels a sponsorship for a supporter - the admin is given the choice whether or not to send the supporter the email. 
- Created sponsorship - sent when an admin creates a sponsorship for a supporter.  
- New donation receipts - sent when an admin enters a donation for a supporter.  
- Cancelled recurring donations - sent when an admin cancels a recurring donation for a supporter.

The Forget your password? Email does not use a REACH Email Template.  This email is not blind copied to the REACH account email for the organization.  The Password Rest Email uses a standard template with the organization's logo and the information needed for the Supporter to set/re-set their password.

NOTE: The Default Email Template is used for several emails from your REACH account.  When making edits or additions to the Default Email Template, make sure the information added is appropriate for all use cases.  The {{ message }} tag is required in the template and will list the message the email is being used for, i.e. Password Update, Cancelled Sponsorship, etc.   

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