Donations FAQ

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  1. What is a 'Skipped' donation?

  2. Why is a donation marked as 'Incomplete?'

  3. How are pledges accounted for in REACH?

  4. How is the Past Due amount calculated?

  5. How is the Past Due amount calculated for yearly donations?

  6. How do I manually enter in check donations each month?

  7. Is there a way to ask new sponsors for an additional donation?

  8. Does REACH offer in-kind donations, soft credits, matching gifts?

  9. How do we make a one-time donation using a different credit card than on file?

  10. How do I remove the additional transaction fees shown on the Donation Page?

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