All articles

  1. A Sponsorship has left our program, how do I update the Supporter?

  2. Admin Dashboard

  3. Are there any fees for Text to Give?

  4. Campaign JSON Schema

  5. Campaigns

  6. Can a donor give only a portion of a share for a sponsorship?

  7. Can a donor make an anonymous campaign donation?

  8. Can I add a profile picture for a supporter?

  9. Can I allow certain admins access to only certain areas in REACH?

  10. Can I change the order of our Sponsorships on our public site?

  11. Can I hide or disable a sponsorship?

  12. Can I hide the donors list on a campaign page?

  13. Can I import multiple email addresses for a supporter?

  14. Can I make updates to the donation page?

  15. Can I put a sponsorship on hold? How do I cancel a scheduled payment without cancelling the sponsorship?

  16. Can I request a donation via text message from all my supporters?

  17. Can I stop some of the notifications I am receiving?

  18. Can I use multiple names in the 'first_name' cell during import?

  19. Can I use my own domain name with REACH?

  20. Can I use Stripe and accept ACH/EFT payments?

  21. Can we add a privacy policy page to our site?

  22. Can we bypass the cart so our supporters go directly to the donation page?

  23. Can we display only unsponsored children?

  24. Can we do a bulk update on a custom field to advance grade and/or age?

  25. Can we hide the 'Send a Gift' option?

  26. Can we remove the 'Make a Recurring Donation' check box?

  27. Can we sort our items (donation categories, places and projects) in REACH?

  28. Can we use a Square Reader device with REACH?

  29. Can we use custom fonts in our Email/Mail Merge templates?

  30. Can you explain sponsorship types and share types?

  31. Contribution Statement Guide

  32. Custom Fields (Categories)

  33. Demo Videos

  34. Does a supporter get notified if a credit card transaction fails?

  35. Does REACH have a Gift Aid option?

  36. Does REACH offer in-kind donations, soft credits, matching gifts?

  37. Donations

  38. Example API Calls

  39. Filters

  40. General Account Settings

  41. How are pledges accounted for in REACH?

  42. How do I cancel a sponsorship?

  43. How do I change a password for a supporter?

  44. How do I change the sponsorship number listed?

  45. How do I convert a Legacy Sponsorship to Online?

  46. How do I create email templates?

  47. How do I customize a failed transaction email?

  48. How do I delete a supporter, sponsorship or sponsorship type?

  49. How do I display a sponsorship's age or date of birth on our public portal?

  50. How do I edit the date for a recurring sponsorship?

  51. How do I email all supporters?

  52. How do I find my API Secret Key for Stripe?

  53. How do I generate mailing labels for all my supporters?

  54. How do I hide a Place or location from showing on our public site?

  55. How do I import my donation history?

  56. How do I import my sponsorships?

  57. How do I import my supporters?

  58. How do I import supporters who sponsor more than one sponsorship?

  59. How do I manually enter in check donations each month?

  60. How do I remove 'Start a Campaign?'

  61. How do I resolve duplicate records?

  62. How do I set up a form?

  63. How do I set up a recurring sponsorship for a supporter?

  64. How do I set up a text blast to a specific group?

  65. How do I set up multiple sponsorships to charge as one transaction?

  66. How do I set up my payment gateway?

  67. How do I set up our online store to sell our products?

  68. How do I start using Conversations (Messages)?

  69. How do I switch from a trial account to a full account?

  70. How do I unsubscribe someone from REACH?

  71. How do I update my REACH menu?

  72. How do I update my supporters payment information?

  73. How do I update our main image and team images?

  74. How do I update the Copyright date at the bottom of my site?

  75. How do supporters start a fundraising campaign?

  76. How do we make a one-time donation using a different credit card than on file?

  77. How do we merge two supporter accounts?

  78. How do we stop email notifications to our supporters?

  79. How does REACH work with GDPR?

  80. How does the 'Mark as Current' option work?

  81. How is the Past Due amount calculated?

  82. How will REACH respond to supporters who don't match the regular share amount?

  83. I'm having trouble logging in. Can you help?

  84. If I archive a conversation (message), will it still show for the supporter?

  85. Integrating REACH with your website

  86. Is there a way to ask new sponsors for an additional donation?

  87. Mail Merge

  88. Mail Merge and Email Templates

  89. MailChimp Setup

  90. Managing Recurring Donations

  91. Menus and Forms

  92. Multi-Currency: Beta Release

  93. Objects

  94. On Boarding Supporters

  95. Operators

  96. Overview

  97. Pagination

  98. PCI Transfer

  99. Place JSON Schema

  100. Portal Set Up

  101. Project JSON Schema

  102. QuickBooks Export

  103. REACH Events

  104. REACH Online Demo Recordings

  105. REACH Setup

  106. REACH Theme CSS - Select Category

  107. REACH Themes Overview

  108. Read-Only API

  109. Setting Up A Sponsorship Program - Part 1

  110. Setting Up A Sponsorship Program - Part 2

  111. Setting Up A Sponsorship Program - Part 3

  112. Setting Up A Sponsorship Program - Part 4

  113. Setting Up Text To Give

  114. Setup Checklist

  115. Sponsorship Filter

  116. Sponsorship JSON Schema

  117. Sponsorship Setup

  118. Sponsorships

  119. Starting Sponsorship Payments after a PCI Transfer

  120. Supporter Module

  121. Supporters

  122. Tags

  123. Text To Give

  124. What do we do when a supporter is deceased?

  125. What is a 'Skipped' donation?

  126. What is each email template used for?

  127. What is the External Reference ID?

  128. What is the optimal size for sponsorship photos?

  129. What is the Pages module?

  130. What is the Places module?

  131. What is the preferred browser to use with REACH?

  132. What is the REACH Index and how is it calculated?

  133. What payment gateways work with REACH?

  134. What's the difference between a Supporter Group and a Supporter Segment?

  135. What's the difference between full donor management and basic donor management?

  136. When successfully re-processing a donation, why am I receiving an error in the admin note?

  137. Where can I add my Facebook Pixel code?

  138. Why am I not seeing an Upload button to add a photo?

  139. Why am I receiving an error when trying to link my existing images during import?

  140. Why are my refunds not showing up in REACH?

  141. Why can't I see my custom field for sponsorships?

  142. Why can't I update my supporter's information without getting an error message?

  143. Why is a donation marked as 'Incomplete?'

  144. Why is my new/updated sponsorship not displaying?

  145. Why is my supporter not receiving emails?

  146. Why is my web browser showing up as 'Not secure' when using REACH?

  147. Will a free PayPal account work with REACH?

  148. Will REACH reject sponsorships that are 'over sponsored' during import?

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