Can we customize our 404 page not found error page?

Can we customize the 404 Error (page not found) page that is shown when a page is not available? We want to be able to redirect our visitors.

If a visitor goes to a page that is no longer available - this can be due to a wrong link, missing page or possibly if a sponsorship has been marked hidden, graduated, or disabled - a 404 Error page not found page will be shown. This is also commonly called a redirect page.

By default, this page will include your organization's logo and the following message:


Unfortunately, we are unable to locate the page you requested. Please check the web address you entered and try again.

If you would like to display a different message, you can edit the 404 page in the same location as the other Theme elements. To edit this page:

- Go to Settings > Themes
- Click on Edit next to your Active Theme
- Under Templates, click on the blue Edit button next to 404
- Modify the template, customizing the message as desired
- Click on Update Template to save your changes

You can also add HTML to the template to display a randomized list of available sponsorships. Many of our organizations running a sponsorship program will add this to encourage the sponsorship of those available for sponsorship in their program. Here is an example set up for our demo:

To do this, a basic knowledge of HTML is recommended. You will need to add this HTML code to the 404 Theme Template to add this feature.

Please note, the code is designed to work with the default Quartz Theme. If you are using a different REACH Theme, or have a custom theme in place, you will need to make modifications.  

If you would like us to customize this page for you, simply email, and we will give you an estimate of the time and cost necessary for your desired customization.


General FAQ

  1. When do you release new software updates?
  2. Holiday Support Schedule 2020
  3. Managed Missions Integration
  4. Why is my web browser showing up as 'Not secure' when using REACH?
  5. How do I switch from a trial account to a full account?
  6. How do we change our plan level?
  7. What's the difference between full donor management and basic donor management?
  8. Can I allow certain admins access to only certain areas in REACH?
  9. Can we customize our 404 page not found error page?
  10. How do I use your Retainer Service?
  11. What is the Projects module?
  12. What is the Pages module?
  13. What is the Places module?
  14. How do I hide a Place or location from showing on our public site?
  15. How do I update our main image and team images?
  16. How can REACH help with mission trips?
  17. Where can I add my Facebook Pixel code?
  18. How do I delete a supporter, sponsorship or sponsorship type?
  19. How do I update my REACH menu?
  20. Can we sort our items (donation categories, places and projects) in REACH?
  21. What's the difference between a Supporter Group and a Supporter Segment?
  22. What is the External Reference ID?
  23. How does the 'Mark as Current' option work?
  24. How do I update the Copyright date at the bottom of my site?
  25. How do I set up a form?
  26. Can we add a privacy policy page to our site?
  27. What is recorded under a supporter's activity tab?
  28. I'm having trouble logging in. Can you update my password? Can you help?
  29. Why am I not seeing an Upload button to add a photo?
  30. What is the REACH Index and how is it calculated?
  31. Can I use my own domain name with REACH?
  32. How do I set up our online store to sell our products?
  33. What is the preferred browser to use with REACH?
  34. How can I update my logo link?
  35. Sponsorship Type Description
  36. How can we prevent fraudulent activity?
  37. How do I update to the new Events page design?
  38. Can we add and edit General Ledger (GL) Codes?

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