Holiday Support Schedule 2019

REACH will be closed to observe the following holidays in 2019: 

January 1st: New Years Day 
January 21st: Martin Luther King, Jr. Day
April 19th: Good Friday 
May 27th: Memorial Day
July 4th: Independence Day
September 2nd: Labor Day
November 28th - 29th: Thanksgiving

For the week between December 24th and December 31st, we will be working with a reduced support staff so please be patient and expect slower than normal response times to any support tickets. 

Thank you for your understanding and Happy Holidays!

General FAQ

  1. Holiday Support Schedule 2019
  2. Why is my web browser showing up as 'Not secure' when using REACH?
  3. How do I switch from a trial account to a full account?
  4. How do we change our plan level?
  5. What's the difference between full donor management and basic donor management?
  6. Can I allow certain admins access to only certain areas in REACH?
  7. How do I use your Retainer Service?
  8. What is the Projects module?
  9. What is the Pages module?
  10. What is the Places module?
  11. How do I hide a Place or location from showing on our public site?
  12. How do I update our main image and team images?
  13. How can REACH help with mission trips?
  14. Where can I add my Facebook Pixel code?
  15. Can we update the date format in our Admin Console?
  16. How do I delete a supporter, sponsorship or sponsorship type?
  17. How do I update my REACH menu?
  18. Can we sort our items (donation categories, places and projects) in REACH?
  19. What's the difference between a Supporter Group and a Supporter Segment?
  20. What is the External Reference ID?
  21. How does the 'Mark as Current' option work?
  22. Can I stop some of the emails and notifications I am receiving?
  23. How do I update the Copyright date at the bottom of my site?
  24. How do I set up a form?
  25. Can we add a privacy policy page to our site?
  26. What is recorded under a supporter's activity tab?
  27. I'm having trouble logging in. Can you help?
  28. Why am I not seeing an Upload button to add a photo?
  29. What is the REACH Index and how is it calculated?
  30. Can I use my own domain name with REACH?
  31. How does REACH work with GDPR?
  32. How do I set up our online store to sell our products?
  33. What is the preferred browser to use with REACH?
  34. Can we tell if an email is been blocked from the REACH system?

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