We would like to ask our supporters to verify/update their personal contact and payment information. Do you have instructions for this?
Have your supporters log in to the User site. The Users/Supporters login page will be similar to: https://organizationname.reachapp.co/users/sign_in.
Once logged in, here's how they can update their contact information:
- Go to My Profile > Update Profile
- Scroll down to verify/update information
- Click Save Changes when complete
- Adding a mobile phone number will help ensure they receive any text messages you send using our Text to Give
To update payment information:
- Go to My Profile > Update Payment Information
- Update/Add credit card or checking account information on this secure page
- Click Submit when complete
- The payment information entered is their primary payment information that will be used for all subsequent donations.
- Debit card users may see a temporary charge of $1 due to this process; however, no funds will be transferred from their account.