How do I use your Retainer Service?

I'm interested in purchasing hours using your Retainer Service. We have some tasks that we would like your help with. How do I do this? 

With our Retainer Service, you can purchase individual hours or subscribe to a monthly package of hours (20% savings) in which our support team will accomplish a variety of tasks for you. 

Once purchased, the hours will roll over each month and expire 12 months after the purchase date. Hours can be purchased at any time, but must be purchased prior to work being started. 

To learn about our Retainer Service, visit:

To add hours or subscribe to a monthly package:

- Go to Settings > Manage Retainers
- Click on Add Hours to add individual hours 
- Or, click on Subscribe under one of our Monthly Retainer Packages. 
- On the Retainer Work tab, input the work you desire to be completed under Category, your desired completion date and a detailed description of the jobs you wish to have completed. 
- Attach any files, if needed.
- Click on Add Job.

- If you would like an estimate on the time required to complete the task, please click on the Question Mark icon from your Admin Console to Contact Support. 
- Our Monthly Retainer Packages are hours that must be pre-bought and are at a discount of 20%. This is great for when you are planning ahead as the hours are not available for use until they have been invoiced. 
- Once a job is added, our Support team will be notified of your request and will contact you to get started, likely by the end of the next business day. 
- Please refer to our FAQ page for more information:

General FAQ

  1. Holiday Support Schedule 2019
  2. Managed Missions Integration
  3. Why is my web browser showing up as 'Not secure' when using REACH?
  4. How do I switch from a trial account to a full account?
  5. How do we change our plan level?
  6. What's the difference between full donor management and basic donor management?
  7. Can I allow certain admins access to only certain areas in REACH?
  8. Can we customize our 404 page not found error page?
  9. How do I use your Retainer Service?
  10. What is the Projects module?
  11. What is the Pages module?
  12. What is the Places module?
  13. How do I hide a Place or location from showing on our public site?
  14. How do I update our main image and team images?
  15. How can REACH help with mission trips?
  16. Where can I add my Facebook Pixel code?
  17. How do I delete a supporter, sponsorship or sponsorship type?
  18. How do I update my REACH menu?
  19. Can we sort our items (donation categories, places and projects) in REACH?
  20. What's the difference between a Supporter Group and a Supporter Segment?
  21. What is the External Reference ID?
  22. How does the 'Mark as Current' option work?
  23. How do I update the Copyright date at the bottom of my site?
  24. How do I set up a form?
  25. Can we add a privacy policy page to our site?
  26. What is recorded under a supporter's activity tab?
  27. I'm having trouble logging in. Can you help?
  28. Why am I not seeing an Upload button to add a photo?
  29. What is the REACH Index and how is it calculated?
  30. Can I use my own domain name with REACH?
  31. How do I set up our online store to sell our products?
  32. What is the preferred browser to use with REACH?
  33. How can I update my logo link?

Feedback and Knowledge Base