Can I use my own domain name with REACH?

Can I use my own domain name with REACH?

Yes, you can use your own domain name in REACH. To do so, you will need to edit your DNS records with your Domain Name Registrar (GoDaddy, 1and1, Network Solutions, etc.) and create a CNAME pointing to your REACH site.

CNAME stands for Canonical Name. CNAME records can be used to alias one name to another. When creating a CNAME, you can not use the A Record to point to your REACH site, you must use a canonical record - CNAME. For Example, if your domain name is example.org, you can use the name of www.example.org to create the CNAME. You can not create a CNAME using example.org.  

The record you create should look something like this:

Type: CNAME
Name: www.example.org
Value: demo.reachapp.co
TTL: the default value
*Where the Name is your domain name and the Value is your REACH site address

Once you have created your CNAME with your Domain Name Registrar, login to your REACH account and go to Settings > Domain names to add the Domain Name to your account. Again, you will want to use the canonical record you created (example: www.example.org).  

Do not make this the Primary name until the CNAME is working correctly. Once the new CNAME is working, you can then make your domain name the Primary name for your REACH account by clicking the "Make Primary" button in the table.

Here are some example CNAMEs:
donate.example.org to point to demo.reachapp.co
sponsor.example.org to point to demo.reachapp.co
www.example.org to point to demo.reachapp.co
*Where the example.org is your domain name and demo.reachapp.co is your REACH site address


General FAQ

  1. Holiday Support Schedule 2019
  2. Why is my web browser showing up as 'Not secure' when using REACH?
  3. How do I switch from a trial account to a full account?
  4. How do we change our plan level?
  5. What's the difference between full donor management and basic donor management?
  6. Can I allow certain admins access to only certain areas in REACH?
  7. How do I use your Retainer Service?
  8. What is the Projects module?
  9. What is the Pages module?
  10. What is the Places module?
  11. How do I hide a Place or location from showing on our public site?
  12. How do I update our main image and team images?
  13. Where can I add my Facebook Pixel code?
  14. How do I delete a supporter, sponsorship or sponsorship type?
  15. How do I update my REACH menu?
  16. Can we sort our items (donation categories, places and projects) in REACH?
  17. What's the difference between a Supporter Group and a Supporter Segment?
  18. What is the External Reference ID?
  19. How does the 'Mark as Current' option work?
  20. Can I stop some of the emails and notifications I am receiving?
  21. How do I update the Copyright date at the bottom of my site?
  22. How do I set up a form?
  23. Can we add a privacy policy page to our site?
  24. What is recorded under a supporter's activity tab?
  25. I'm having trouble logging in. Can you help?
  26. Why am I not seeing an Upload button to add a photo?
  27. What is the REACH Index and how is it calculated?
  28. Can I use my own domain name with REACH?
  29. How does REACH work with GDPR?
  30. How do I set up our online store to sell our products?
  31. What is the preferred browser to use with REACH?
  32. Why I have stopped receiving REACH emails after having an Out of Office auto-reply?

Feedback and Knowledge Base