If a supporter has their contact options set to 'Yes, I want to receive all updates,' then they will receive an email about each and every album or message update to a sponsorship in your program, that is not marked 'Private, regardless of if they are sponsoring that particular child or not.
This can be updated by changing the contact options to 'Yes, but only about items I donated or sponsored.'
A Supporter can update their own options. Here's how:
- Have your Supporter sign in to their account
- Go to My Profile > Update Profile
- Scroll to the bottom and find Contact Options
- From dropdown menu, choose 'Yes, but only about items I donated or sponsored.'
- Click Save Changes button
As an admin, you can update a supporters Contact Options for them.
- Go to Data Setup > Data Import/Export
- Go to Export tab
- Click on the Supporter List
When you receive the export via email, open and review the Supporter Preference column to obtain the contact options for your supporters.