The failed transaction email sent by REACH uses the 'Default Supporter Email' template. When updating the default supporter email template, please keep in mind that the template is also used for other automatic emails.
You can access and edit your email templates by logging into your REACH admin account, clicking the Gear Icon near the top right of the browser window for Settings, and selecting Email Templates.
Please note that you must have admin access to Portal Design to edit an email template.
For more information on which activities use the different email templates, visit our "What is each email template for?" article.
Questions? Email us.