The failed transaction email sent by REACH uses the 'Default Supporter Email' template.
"We failed to process your recurring donation, please update your payment information at
These emails can not be customized as the Default Supporter Email template message is a catch all message that is automatically generated depending on supporter and/or admin activity.
You can add generic text before or after the message area, but please note it will appear on all emails sent out using the Default Supporter Email template.
To access and edit your email templates:
- Go to Settings > Email Templates
You must have admin access to Portal Design to edit an email template.