How do I customize a failed transaction email?

How do I customize a failed transaction email?

The failed transaction email sent by REACH uses the 'Default Supporter Email' template. 

The text sent in a failed transaction and expired credit card email is:

"We failed to process your recurring donation, please update your payment information at
https://yourorganization.reachapp.co/users/payment_info."

The text sent in an email a month or so prior to the card expiring is:

"Your credit card will be expiring soon. Please update your payment information using the link below so your recurring donations will not be affected." 

These emails can not be customized as the Default Supporter Email template message is a catch all message that is automatically generated depending on supporter and/or admin activity.  

The type of emails that use the Default Supporter Email template include: Failed Transaction, Credit Card Expiration, Cancelled Sponsorship (when cancelled by an Admin), Created Sponsorship (when created by an Admin), New Donation Receipts (when a donation is create by an Admin).

You can add generic text before or after the message area, but please note it will appear on all emails sent out using the Default Supporter Email template

To access and edit your email templates:

- Go to Settings > Email Templates

You must have admin access to Portal Design to edit an email template.  

Also See:

What is each email template used for?

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