Can I stop some of the emails and notifications I am receiving?

I am receiving several notification emails from REACH, some of which I don't need. Can I stop them? 

Emails sent from REACH to a Donor/Supporter such as a New Sponsorship sign up, New Donation, or Failed Donation are blind copied to the email address on file for the account. 

These emails cannot be turned off.  

We do this because we want the organization to have a history of the emails sent by REACH to their supporters. We always recommend these go to a general email address you set up for your organization. You can change the email address used by editing your Account Settings.

Any admin created for your account can choose which of these transactional emails to receive. An admin can update their notification preferences by going to Admin Users and editing their admin account. By clicking the Notifications tab, an admin can choose which, if any, emails to be blind copied on when sent out to a supporter.

Admins can also choose when to receive notifications from the system on admin activity such as updates on tasks, project and place changes by choosing from the Admin Emails Settings dropdown. 

Emails can be sent Immediately, Daily, or Never. These are separate emails notifications from the admin blind copied emails that go out to the supporters.  

Questions? Email us

General FAQ

  1. Holiday Support Schedule 2019
  2. Why is my web browser showing up as 'Not secure' when using REACH?
  3. How do I switch from a trial account to a full account?
  4. How do we change our plan level?
  5. What's the difference between full donor management and basic donor management?
  6. Can I allow certain admins access to only certain areas in REACH?
  7. How do I use your Retainer Service?
  8. What is the Projects module?
  9. What is the Pages module?
  10. What is the Places module?
  11. How do I hide a Place or location from showing on our public site?
  12. How do I update our main image and team images?
  13. Where can I add my Facebook Pixel code?
  14. How do I delete a supporter, sponsorship or sponsorship type?
  15. How do I update my REACH menu?
  16. Can we sort our items (donation categories, places and projects) in REACH?
  17. What's the difference between a Supporter Group and a Supporter Segment?
  18. What is the External Reference ID?
  19. How does the 'Mark as Current' option work?
  20. Can I stop some of the emails and notifications I am receiving?
  21. How do I update the Copyright date at the bottom of my site?
  22. How do I set up a form?
  23. Can we add a privacy policy page to our site?
  24. What is recorded under a supporter's activity tab?
  25. I'm having trouble logging in. Can you help?
  26. Why am I not seeing an Upload button to add a photo?
  27. What is the REACH Index and how is it calculated?
  28. Can I use my own domain name with REACH?
  29. How does REACH work with GDPR?
  30. How do I set up our online store to sell our products?
  31. What is the preferred browser to use with REACH?
  32. Why I have stopped receiving REACH emails after having an Out of Office auto-reply?

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